FREQUENTLY ASKED QUESTIONS

Mask-wearing is no longer required; it's your choice. However, in the event of any changes in mandates that necessitate mask requirements, we will revert to enforcing them. Complimentary disposable masks are available free of charge for your convenience. We kindly ask that if you are feeling unwell, you reschedule your appointment. Your health and comfort are important to us, and we appreciate your cooperation

Certainly! Please park in one of the four designated spaces marked 12122A, 12124A, or in the visitor spots located beside the brick wall.

We operate on an appointment-only basis and do not accept walk-in appointments. To schedule an appointment, please call (301) 578-6055, email info@proximawellnessandbeauty.com, or book online at www.proximawellnessandbeaauty.com/schedule.

We are located at 12122A Heritage Park Circle, Silver Spring, MD 20906.

Children To enhance the comfort and experience of all clients, we kindly request that children are not brought into the salon unless they are scheduled for a service. This policy ensures a serene and focused environment for everyone. We appreciate your understanding and cooperation in maintaining a pleasant atmosphere for all our clients. Additional Guests Additional guests are not permitted.

All first-time hair appointments, must be booked online. If you have any uncertainties about your requirements, feel free to reach out to us via email at info@proximawellnessandbeauty.com. Alternatively, you can schedule a complimentary consultation either through FaceTime or in person. If you require multiple services, kindly select them when booking your appointment. We operate strictly by appointment only and make every effort to avoid overlapping client appointments. Your scheduled time is dedicated exclusively to you, ensuring a focused and personalized experience.

We understand that unforeseen circumstances may arise, and scheduling changes are sometimes unavoidable. To provide the best service to all our clients, we have implemented the following cancellation policy for hair extension appointments: 48-Hour Notice: We kindly request a minimum of 48 hours' notice for any appointment cancellations or rescheduling. This allows us to accommodate other clients and manage our appointment schedule effectively. Late Cancellation/No-Show Fee: In the event of a cancellation with less than 48 hours' notice or a no-show, a fee equivalent to 50% of the total appointment cost will be charged. This fee helps compensate for the stylist's time and the reserved resources. Rescheduling: We understand that situations may arise, and we are happy to work with you to reschedule your appointment without incurring any additional fees if done within the 48-hour notice period. Late Arrivals: We always do our best to accommodate scheduled services. However, please be aware that after a 20-minute grace period, your appointment may be subject to change based on the stylist's discretion. It's important to note that this is never intended as a 'punishment'; rather, it ensures a smooth flow for all appointments throughout the day.

A non-refundable 50% deposit is required for all weave and hair extension appointments. Hair will not be ordered until the deposit is paid.

We take immense pride in our work, and your satisfaction is our priority. If you find any minor adjustments are needed (minor adjustments, not a redo), please allow us the opportunity to address them. It's important to note that if you request a specific style, service, or texture and then change your mind after the service is performed, this does not qualify as an adjustment. Kindly contact the salon within 3 days of your service for any adjustments. After this period, a complimentary adjustment may not be considered, and additional service/product fees may apply. Please be aware that we do not offer refunds on services or products.

For our sound bath sessions, punctuality is essential to ensure the best experience for all participants. Please review our late arrival policy: Grace Period: Clients are granted a 5-minute grace period from the scheduled start time of the sound bath session. Impact of Late Arrival: Being late to a sound bath session may result in a shortened session duration to accommodate subsequent bookings. Shortened Session: If you arrive after the scheduled start time, the duration of your sound bath session may be reduced accordingly to prevent disruption to other scheduled sessions. No Refund for Reduced Session: Please note that late arrival resulting in a shortened session does not qualify for a refund or discount. Respect for Other Participants: We kindly ask that you arrive on time out of respect for other participants and to ensure a smooth and uninterrupted session for everyone.

Rescheduling: Should you need to reschedule your session, please notify us at least 48 hours in advance. We'll make every effort to accommodate your request, subject to availability. However, please note that the non-refundable deposit will still apply.

Failure to attend a scheduled session without prior notification will result in forfeiture of the entire session fee. In case of extenuating circumstances, such as documented medical emergencies or unforeseen events, exceptions to this policy may be considered at our discretion.

Bookings are non-transferable between individuals without prior approval from our administration.